Chat with visitors
Personalize window behavior
Define how the Live Chat button appears. Decide if you want the chat to open automatically and after how long.
Create custom welcome messages
Configure automatic welcome messages for each channel and personalize the button’s layout.
Answer from everywhere
Live chat is accessible from within any module, in the front-end and back-end, to keep track of every conversation.
Smileys
Add a personalized human touch to your communication with fun smileys.
Create canned responses
Create shortcuts to use pre-written template answers for common questions.
Chat in groups
Add multiple users to a conversation to make a group chat.
Color picker
Customize the design of your Live Chat window.
Custom channels
Customize per country
Create multiple channels to adapt to different languages.
Define a responsible agent
Add agents to each channel to easily divide customer queries between your employees.
Service Level
Conversation rating
Get a clear idea of your service level with a simple evaluation system at the end of a conversation.